Receiving: Returns and Corrections

Q1. Is it possible to perform Returns for Internal Shipments (Inter-Org and Internal Order)?

A: No, it is not possible to perform Returns on Internal Shipments. You need to reverse the original process if you want to return an internally ordered item. You have to create an internal requisition for the item in the source organization, and then process that order back to the source organization.

Q2. Is it possible to perform Returns/Corrections for RMAs?

A:The Returns/Corrections for RMAs that are delivered to Inventory is not supported if the customer has file poxrcv.odf version higher than or equal to 115.52.

Q3. Can I return/correct a cancelled PO line or shipment to a vendor?

A: It is not possible to return/correct a cancelled PO line or shipment.
As a workaround the following can be performed:
For Inventory Item:
Enter a 'Miscellaneous Issue' in Inventory Module against this Item. This will correct the quantity in inventory.
For expense item:
Enter adjustment directly in GL, or credit memo to cancel accruals.

Please note: The Cancel Action (and Final Close) in the PO Summary form is an irreversible action. A warning message is displayed indicating no futher transaction activity will be allowed if the Cancel action is selected. The warning message provides an opportunity for the User not to continue with the Cancel. Oracle development does not support any datafixes on cancellation and finally closed (user actions) since there are double verifications done while proceeding on this action.

Q4. Can I change the line status of PO to "Closed for Receiving" and then query the PO in Returns/Corrections Form to correct them?

A: The customer should NEVER change the status of the cancelled/finally-closed line without development's consent via a bug.
Oracle Development may not provide a datafix for explicitly cancelled lines because of "user errors".


Q5. I cannot do returns/adjustments for an un-ordered receipt. Why?

A: Adjustments and/or returns to vendor on unordered receipts can only be done after the receipt has been matched to a Purchase Order. Verify this has been done.


Q6. Can Returns/Corrections be performed when the deliver_to person is not active?

A: Returns/Corrections are not allowed if the deliver to person is not active. You have to re-activate the employee to perform returns/corrections.


Q7. I am not able to return an item under serial control. What should I do?

A: Check whether the Serial Number is available in the subinventory and organization.

Thanks & Regards,
S.Grace Paul Regan